Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
My order is a gift. Can you include a message with the parcel?
Yes that's no problem! Include your message in the notes during checkout and I'll put it on a card for you.
Gift wrapping and packaging
No, due to the packing requirements to protect your item while in transit, gift wrapping is not feasible.
How long will it take to send my order?
All items will be shipped within 1-2 business days of purchase.
What if my package is damaged during transit or lost by USPS or UPS?
For Sophie Designs meticulously packs all orders to protect to your purchase from damage while in transit. As such, For Sophie Designs is not responsible for any items that are lost or damaged during shipment. No Refunds will be issued. Once it’s in the mail the courier assumes responsibility for the package.